Welcome To The Practice
Click the Quick Links below or use the menu bar above for more information
CORE HOURS
Please note that the ‘core hours’ for Mountwood Surgery are defined
as 8:00am to 6:30pm, Monday to Friday (not including bank
holidays), when the door to our reception will be open.
TELEPHONE CALLS
Telephone calls to Mountwood Surgery during these ‘core hours’ will
be triaged and patients may be asked to call back if the call is not
urgent. Patients will be directed to contact 111 or 999 for medical emergencies.
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TELEPHONE VOLUMES
Note that during February 2024, Mountwood
Surgery received 6,886 telephone calls and answered 90 percent of
the queued calls, with an average wait time of only 2 minutes 42 secs.
We apologise in advance (and ask for your understanding) if you
experience difficulty getting through to our small team, due to the
significant volumes of calls made to the surgery.
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For non-urgent health issues please consider seeking advice from the NHS app, NHS website (www.NHS.uk), your local pharmacy or telephone 111
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NHS Pharmacy First Scheme
Under the new NHS Pharmacy First Scheme, you can visit a Pharmacist to receive advice and treatment for some simple illnesses, instead of visiting your Doctor. This is to help patients access quicker and more convenient care, including the supply of appropriate medicines for minor illness.
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PATCHS This Week
Due to Reception staff absence PATCHS is unavailable this week (beginning 22nd April).
For all urgent issues please telephone Reception
Thank you for your support
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Practice News
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25Apr 2024
The Alzheimer's Society visited Mountwood Surgery to give help, advice, support and to provide links for anyone with dementia or involved with someone who has the condition.
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15Apr 2024
We currently do not have a nurse who is qualified to give travel vaccinations.
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11Mar 2024
MHA offers residents of Northwood a 'Live at Home' scheme and the manager came to Mountwood Surgery to explain all they they offer.
Information from the Care Quality Commission
Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.
This widget provides a summary of the results of the latest checks carried out by the CQC.
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produce this Website. However, it must be pointed out that the accuracy of any
statements cannot be warranted, nor any products or services advertised, be
guaranteed or endorsed.