If you are managing the health of another, you can apply for proxy access. This provides access to the person's online account for:
- book and view appointments
- order medication
- access to medical records
Contact the surgery to request proxy access.
Proxy access on behalf of children
People with parental responsibility for children have rights to access their children’s records. This is in most cases. Not all parents have parental responsibility. Proxy access for parent and guardian to a child’s record is a practice-level decision.
Proxy access on behalf of another adult
A person must request an account for online access at the practice where the person they are acting for is a patient. Proxy is the recommended alternative to sharing login details.
More Information
RCGP guidance on Proxy Access
NHS App: Using linked profiles to access services for someone else
Proxy Access for Online Services
Both the NHS app and the Patient Access app allow a registered carer or parent to register the patient and apply for medicines on their behalf. In this case the carer or parent must come to the surgery to confirm ID with a passport or driving licence and register as a proxy.
Anyone else can have a proxy if they sign a written consent.
A child over 13 can use their own e-mail address on the NHS app. All children over 16 without a learning disability need to give written consent to have a proxy.